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English (UK) 
Bahasa Melayu 
By: Nur Shuhada Abdul Basir
The School of Hospitality and Tourism Management at SEGi College has taken a step forward to improve its students’ learning experience in the field of housekeeping management. Achmad Umar, the Housekeeping Manager of The Prestige Hotel Penang, was invited by the school to share his knowledge of housekeeping management with students. Housekeeping is one of the most important factors in guest satisfaction, according to the International Journal of Hospitality Management, and it is critical to a hotel’s success. Achmad presented students with the most recent standard operating procedures (SOP) in the housekeeping industry, focusing on the seven proper procedures in room cleaning. The session was held both in Penang and virtually on other SEGi campuses. Students learned about the importance of proper cleaning procedures and the steps to take when cleaning a room during the session. Achmad detailed the process, from turning on all the lights and opening the curtains to performing a final inspection of the room before completing the task.
