Certificate in Hotel Operations
Course ID : (N/1013/3/0006)(01/29)(MQA/PA16971)
Campus: SEGi College Penang
Levels of Study: Certificate
Course Overview
Through a synergistic blend of academic coursework and hands-on experience, students will experience the best of both worlds: robust theoretical knowledge and invaluable practical application. This dual-edged education model ensures that SEGi graduates are poised to excel and lead in the hospitality sector.
Academically, students will delve into the core principles of hospitality, from the essentials of food fundamentals and hygiene to the intricacies of basic accounting and restaurant service management theory.
Transitioning from the classroom to the vibrant corridors of Resorts World Genting, the programme’s work-based learning component offers an unrivalled educational experience. Students will engage directly with the operations of a world-class resort, applying their academic knowledge in areas such as front office operations, housekeeping, customer service management, and food production. The practical aspect is further enriched with opportunities in restaurant service and basic pastry creation, culminating in an internship that provides a real taste of the hospitality industry’s fast pace and diversity.
Entry requirements
1 credit in SPM / O-Level or equivalent
1 credit in UEC
SKM Level 2
MQA – APEL A- T3
Other equivalent qualifications recognized by the Government of Malaysia
Programme structure and modules
Fundamentals of Food Food Hygiene and Sanitation Basic Accounting Restaurant Service Management Theory General Language Training Academic English Introduction to Computer Applications Bahasa Melayu Komunikasi 1 / Pengajian Malaysia Public Speaking Skills / Bahasa Kebangsaan A* Family Issues |
Front Office Operations Housekeeping Operation Customer Service Management Restaurant Service Skill Practical Food Production Basic Pastry Internship |
*For Malaysian students who do not have credit in SPM BM
Career opportunities
Upon successful completion of the Certificate in Hotel Operations programme, you can pursue the Diploma in Hotel Management or its equivalent.
Intakes & Orientation Dates
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Orientation Dates
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Craft Unforgettable Experiences
We take pride in our “industry into classroom” approach and our extensive network of partnerships with hoteliers worldwide. Our Hospitality students gain unique insights into what goes on behind the scenes in crafting memorable experiences, learning directly from industry experts.